24 Replies to “ICICI Bank gone mad ?”

  1. I too received the latest charges with my quarterly statement about a month ago but don’t remember them exactly.

    Honestly i didn’t make a effort to read it:D
    now will read it fully.

    i have a A/c in Sbbj(state bank group) too but it very nonuser friendly
    instead i will recommend you all Bank of Borada(BoB)

  2. The best thing about ICICI bank is their online banking service. Without Infinity, ICICI bank is nothing ..

    You believe it or not, I’ve had great experience with SBI (not saying this because I work there ) ..

    SBI still hasnt enabled tranferring funds to third party banks .. The day this feature is enabled, I am sure ICICI bank will start feeling the rub ..

    SBI has gone past those hang overs of babugiri which come from legacy of being government bank while ICICI is going on those paths ..

    How many times in a day you get calls giving you loan ..? And hah .. dont let me recall one of my friend’s story .. He actually wanted a loan and these ICICI guys harassed him so much that he went to a co operative bank and got the loan easily ..

  3. Shahab, A few counter points.

    1. Debit usage charge – I use to pay this since 2002 when i started an account with ICICI. I don’t see anything new.

    2. Cash deposits – This was introduced somewhere in 2004. Not new, Bad though.

    3. ATM Usage charges – This is only for No Frills Savings Account. Not for Normal Savings Accounts.

    4. Monthly statements – Annual Statement in courier is free. (Salary account holders will get quarterly statements for free). Monthly statements via email is free. They never sent monthly statements in courier for free.

    5. SMS Alerts – This is bad

    6. Standing instructions – I don’t know what exactly this means, so no comments.

  4. Shahab, some counter points

    1. Debit card usage – Not new, i use to pay this since 2002, when i opened an ICICI account. Not applicable for salary account holders

    2. Cash deposit – Not new, introduced somewhere in 2004

    3. ATM usage – applicable only for No frills savings account

    4. Monthly statements – was never free. Monthly email statements and annual statement by courier is free though. Salary account holders will get quarterly statements.

    5. SMS alerts – This is bad

    6. Standing instructions – i don’t know what exactly this means. No comments.

    Most of these charges where existing, only that people don’t know about it. You can’t blame ICICI for ignorance of people.

  5. Shahab,
    These are not applicable with Salary accounts. Our company has confirmed this with ICICI, otherwise company itself will shift from ICICI and they will lose some 80000 accounts. 😀

  6. Standing Instructions : You instruct your banker to carry specific transactions on your behalf on specific dates .. For example : Paying your bill when it becomes due .. Or paying your loan installment ..

    Debit Card charges are Fifty rupees in SBI .. Anyway .. those are more or less same in most banks ..

    Good to hear that its not applicable for salary accounts .. I’ve confirmed that ATM card too .. thats also not applicable to regular saving accounts ..

    But depositing to an account from outside the area of the city where the account attracts 5% charges .. Whoa .. that sucks .. Atleast this shouldnt be there for savings account ..

  7. I haven’t actually noted it but if I am not wrong they started charging for transferring non-icici bank checks too.

    Sup batty? long time eh ? 😀

  8. Take a look at BoB’s charges which i pay( actually i don’t pay anything:D)

    Minimum balance required – Nil( got a students a/c)
    Debit card charges – free
    Sms alerts – free
    Cash Deposit : For cash deposit at non-base branch – Nil
    annual statement – don’t know as i use its site to view
    Penlaty on minimum balance – Nil
    ATM usage – free Max 5 per day
    Sms alerts – free
    Netbanking – free

  9. Official comment from ICICI Bank regarding a customer’s demise in Hyderabad

    This is in reference to the recent news reports of the demise of Mr. Y. Yadaiah, a defaulting ICICI Bank loans customer in Hyderabad, and the spate of comments on this blog.

    1. Ladies and gentlemen, let us emphasize that we are an intrinsic part of the community; and our employees are from all socio economic backgrounds – backgrounds similar to those of some of us blogging here. So we have similar emotions and therefore all of us feel the same way. Our employees as individuals have a conscience too, and our employees frame and implement policies.

    2. We must say that in this case, THE REALITY IS FAR DIFFERENT FROM WHAT HAS BEEN REPORTED. The agency in question has been working with us for over a year, and has no track record of any issues. The agency’s version is that the customer was sitting in the reception area and collapsed. The customer was a defaulter by seven months. He had left the original address and had gone untraceable for many months. Our agency traced him out at the new address. His wife was at home. She informed the customer. The customer came to the agency’s office make payment. While there, he just collapsed. Our collection agency had not even touched him let alone done anything to hurt him. They are categorical in their denial. It may be a natural death (perhaps illness or otherwise before going to the agency’s office); we don’t know. In fact, the agency used their presence of mind and took him to a private hospital nearby and also called the police. This is our understanding at the moment. Investigation continues, and we will get to know more when it’s completed.

    3. We are not sure whether this is known, but even without our getting into the facts of the case, and pending any investigation, we paid the customer’s family an ex-gratia amount of Rs. 15 lac. This was a good gesture made merely because this was a rare and serious incident. This is the first time an incident of death had occurred with one of our customers, and we didn’t know how else to help. At that stage, whether the agency was at fault or otherwise, we just didn’t know. We had the agency’s pleadings and strong denials. Logic seemed to tell us that nobody could be killed, period. Yet to provide whatever solace money could, we paid this amount voluntarily and instantly. This does not in any way suggest any implication of the agency.

    4. Now for a generic comment; not particularly related to this case. When an incident like this happens (whether because of the fault of the bank or otherwise), many vested interests, even from outside the family, begin to play a role. Many actually educate the family that if they stick to a claim or a particular line of argument, they could extract money by threatening the bank that they would go to the media and so on. We have heard of many instances where unscrupulous people have struck deals with the party concerned to partake in settlements. There are instances when a vehicle was repossessed by us, and the customer said that he was going to allege that “goondas” and musclemen were used and that the car had Rs. 1 lac in it. The media loves a story like this as it makes nice headlines. When our people indignantly tell such defaulters, “You know this is not true”, the customer / his advisor responds with, “I know it’s not true. But I will raise it with the media… you explain to them.” This, unfortunately, is the reality. Once a story breaks, many others pile on to it (precisely what the extortionists want), and then it becomes a sequence of arguments and counter-arguments. Well-meaning people like you feel outraged.

    We must say therefore say that certain defaulters misuse the power of publicity. It would be unfair if we said there are never any issues. There could be, but they are the exception. Certainly, none as serious as this. This kind of thing is not endorsed by anyone. We put systems in place to ensure that complaints are looked into, the root cause understood and then take action if we find there is a lapse by any agency.

    5. So what do we do now? We train our collection agencies very well. We have an extremely well documented code of conduct, which is practised by our agencies. Our employees themselves go through this code of conduct. This code of conduct is based on international best practices. We have systems and audits to check that our employees practise it.

    6. We are in a service industry. We treat collection as a service. One can never be rude in a service industry. Our supervisors tell their employees, “If we don’t treat our customers well, we can’t remain in the service business.” We understand this very well. They all understand this. All talk of goons in reports is completely unfounded and misplaced. These terms are conveniently used by defaulters to put pressure on the banks.

    7. Given the present regulations pertaining to debt recovery, collection agencies are an integral part of the Indian banking system. Outsourced collection agencies are the way collection is done the world over, including in developed countries like the USA. Collection agencies aid the banking system in maintaining low levels of bad debts, which ensures that banks are able to keep lending activities going and the cost of loans low.

    8. It is also our responsibility to bring out the implications of these kinds of tactics by defaulters. After decades, Indian banks have started lending to the lower end of the economic pyramid. Organized banking in India is just about taking root. The loan that this customer took – called small personal loan – is targeted at customers with income of Rs. 3,000 per month. Customers belonging to this profile default more. The lower-income group is today starving for credit and availing of loans from unorganized markets and private financiers. There are many instances where rates are in the region of 100% to 365% per annum. In the case of some unorganized lenders, it’s even higher. Fruit vendors for example borrow under a scheme called “9-10 Scheme”, meaning, they borrow 9 rupees in the morning with the condition that they return 10 rupees in the evening. That’s 10% per day. Annualized, this works out to over 3,600%! Well, incredible, but true. Some of these segments do default more. For example in the urban areas, the loss rate for home loans is only 0.2%, for car loans, 1%, but in this category of small personal loans, it is 10%-15%. These loans have a tendency to have such collection-related incidents, because you’ve got to make proactive efforts to collect the dues from them.

    When such issues are blown out of proportion, there will be a tendency among banks to clamp up and lend to the better economic strata only. This is not good for the welfare of the lower-income segment. You may say you don’t care, just focus on the issue now at hand. But please spare a thought before you say that. When good brands and an organized banking system enter this market, it will bring the lower-income segment into the organized banking grid and help them meet their credit needs. Over time, with good repayment records, they will get loans at lower rates from the banking system.

    9. We must point out the following also:

    · ICICI Bank has given loans to 30 lac (3 million) customers for small amounts ranging from Rs. 4,000 to Rs. 10,000. We must explain that these customers are entering the banking system for the first time. It’s easy for us to stay away because in absolute portfolio “value” they may not add up to much. Yet, we have chosen not to.
    · We are opening over 1,000 accounts every day, in the lower-income segment, in far flung areas like the North-East, West Bengal and Orissa.
    · We are giving them a platform to make remittances, saving them very significant monies that they pay to intermediaries.
    · We are providing loans to low-income segments through some slum-dweller associations.
    · Our subsidiary companies (though they are independent companies) have provided health insurance to over 20 lac people, at an insurance premium of under Rs. 1,000 per year for a family of five, in a model that we believe will be sustainable.

    10. We know we have a lot more to do. A lot of what is described above is delivered through channels and their partners. We will continue to face issues as we explore the models. And when we succeed, the payoffs to India, the common Indian and the lower economic strata will be very significant.

    All the same, we are sure we will face issues. For example, who knows we may face issues from the intermediaries delivering loans to any one or more of the 30 lac customers described above. If we get lambasted in this manner, we will be forced to clam up. You may say, “Put better systems in place.” We agree. We are trying our best controls and the result is the low percentage of complaints. Despite our best efforts, some incidents may happen. In such cases, we need your indulgence and encouragement.

    11. We collect dues from millions of customers every quarter. Because our systems are good and audited, these incidents are very, very rare. And that too sometimes misunderstood or misrepresented as in this case. In fact, we put so much focus on good collection practices that they meet the Six Sigma standard on complaints and escalations on collection issues. We have a service culture ingrained in our team. We sincerely request you to trust us on this one, as we are acutely aware that we are in the service industry.

    12. We are striving to be a global bank, and a globally respected bank at that – a bank that India and Indians will be proud of. We will build it with, and only with, the goodwill of our customers and the community around us. We need your support, we really do. Without your support, we can’t go far. Please don’t haul us over the coals at the first available opportunity; this is our humble request. We are doing our best to bring world-class banking to India, and to take banking to segments that have never experienced banking before. Meanwhile we need your indulgence, encouragement, and support in our initiatives to reach this segment.

    We understand your feelings. We feel the same way. We are one of you.

    With sincere wishes to all of you well-meaning people,

    ICICI Bank

  10. @ Sreejith ..! Long time no see …?? Hows you .. ??

    Yupp .. Its there in the attached document that they will be charging for collection of out station cheques ..

    I dont think they will charge for local clearing to non ICICI banks …

  11. Only due to ICICI bank has india grown up soo very big. This bank really has contributed in a big way to India’s retail boom other wise still we would be moving around in fiat and ambassadors and waiting in que’s to get loans and that too by pledging jewellery. Icici bank has given a good competion to Central banks , they have given job oppurtunities to N number of people , and what ever bad experiences happen are due to the non direct employees i suppose , and the its got an very good internet banking option with lots and lots of facilities , every thing has a good and a bad side , but i believe this bank has a lot of good things than bad , in US and eruope markets , they have a credit rating system , where everyone is rated and loans given according to their ratings , everyone is compelled to pay and maintain their ratings , though in India , we do not have any system like that where in we can handleour finances properly. i wish we had more banks like ICICI so that ultimately we – the consumer is benifited.

  12. My family has lost great deal of money dud to the negligence of ICICI bank. Please avoid this bank unless its too late

  13. Dear Mr. Sahab,
    I wish to say something…
    I do not work for any company/organization and have my own business, and using ICICI bank since 2004 and I found it well organized bank which is user fraindely also. I have used this bank at most of Indian ports and found uniform facility and well supporting behaviour of bankers.

    Plz do not suggest anyone for govt. organized banks(like SBI, SBBJ etc/any Govt. organisation like BSNL, Govt Hospital etc) until unless we do not have choice, coz where there govt name comes everything goes worst and sluggish, I have experienced rude mannered govt. employees every where, so I would not recommend anyone to opt govt banks( some of them do not have account opening forms even), I understand that we are living under Govt. System/Organisations but try not to use them cos low profile people (Less salaried Eg. Rs/-5000-10000 pm) are also showing there importance when you go to them. They will not listen you at once, you need to speak/write twice.

    And finally if you wish to get good service you need to pay something so if you use ICICI bank or any good organisation you need to loose your pocket.
    “Good Hotel good reception, cheap Hotel cheap reception”
    Thanks for reading me.
    Plz avoid mistakes in grammar if any

  14. Guys, i dont understand why people make such a fuss about collection agencies, if you cant afford a loan or have high variance in your earnings, do NOT go for a loan.

    Banks can offer loans if they debt collection % is high, considering there is no collateral involved. Its foolish to thinks that one can take a loan and not pay, heard this from friends who use credit cards and post paid mobile phones….you need to pay wht you owe..

    ICICI bank sucks in lot of other issues, but millions wouls still stick around..and indians generally dont change accounts on bad service

  15. respected sir,
    i worked with icici bank as an s.e. we know that we charged our facilities very high . but we give the costumer many international level banking as high as we chaged i.e.anywhere ATMing absolutly free , we have produce a lose free and high returnable mutual fund etc. we have many more other pictures witch other bank can never produce . half knowledge can very dangerous and harmful dont forget icici bank is largest private sector bank in india.

  16. You may have seen certain advertisements about ICICI bank in the past few days. We would like to share some important points about the same.

    The accountants amongst you will appreciate this simple
    axiom ………
    **
    *Popular quote doing email forwards rounds post Lehman, AIG, Merrill
    fiasco…**

    There are two sides to a Balance Sheet.*

    *Left & the Right (Liabilities and**
    Assets respectively.*

    *On the Left side there is nothing right.. and on the Right
    side there is
    nothing left “*

    Why spend crores of rupees of our money to release FRONT PAGE quater page advertisements in EXPENSIVE newspapers to discredit “certain rumours”. A simple email to all your 25 million customers would have been sufficient.

    By being attention to certain rumours, now you have aroused the curiosity of 75 million readers of the newspapers pushing “Is ICICI Bank bankrupt” amongst the top Google searches. In effect, the bank spent money to spread the rumour further when a simple direct email to its customers would have sufficed……..

    From time to time, economic and political events make people anxious and fearful about their futures. At our business is helping successful bankers and entrepreneurs increase their sense of direction, confidence, and capability in all areas of their personal and business lives. In response to many requests from our clients for insight on how to thrive when events seem to be beyond their control, we offer cutting edge strategies for transforming negativity and unpredictability into opportunities for growth, progress, and achievement. We hope these strategies support your creative thinking, communications, and actions. we presents 7 tips for beating the economic meltdown and uncertain future where large banks are rattled by “certain rumours”.

    1. Forget about your difficulties, focus on your progress.

    Because of some changes, things may not be as easy as they once were. New difficulties can either defeat you or reveal new strengths. Your body’s muscles always get stronger from working against resistance. The same is true for the “muscles” in your mind, your spirit, and your character. Treat this whole period of challenge as a time when you can make your greatest progress as a human being. We would like to share with you the 7 TIPS for CEO’s to beat the economic meltdown and closure of banks, insurance companies and “so called” financial giants.

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    for the next 5 tips click on:

    [Edited by Shahab] Spam link removed

    Our clients include:
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  17. Hello ICICI Bank,
    What you people say here really impressive, that your organization is trying to fulfill needs of the people of different segments. I dont have anything to say on this.
    However,
    Today I amwriting this because, today one of your colelction agency came to my house and threatened my father, mother and sister of dare consequences if we dont pay the default EMI.My father had made a huge loss in his business and now he is totally unable to pay the loan back. Many times we spoke to your bank manager about this, that we need more time to pay back the loan, but despite all our humble request they have created a scene in our locality by abusing my family members.
    Do you people have anything to say on this?
    We are trying hard and giving our efforts to pay back the EMI and the total loan, however, it will take time and we can only pay after we are doing good enough in our business to pay back.
    If your agencies kill us or abuse us we will not be able to pay it at this point of time.
    Thanks.

    @ICICI Bank

    Originally Posted By ICICI BankOfficial comment from ICICI Bank regarding a customer�s demise in Hyderabad

    This is in reference to the recent news reports of the demise of Mr. Y. Yadaiah, a defaulting ICICI Bank loans customer in Hyderabad, and the spate of comments on this blog.

    1. Ladies and gentlemen, let us emphasize that we are an intrinsic part of the community; and our employees are from all socio economic backgrounds � backgrounds similar to those of some of us blogging here. So we have similar emotions and therefore all of us feel the same way. Our employees as individuals have a conscience too, and our employees frame and implement policies.

    2. We must say that in this case, THE REALITY IS FAR DIFFERENT FROM WHAT HAS BEEN REPORTED. The agency in question has been working with us for over a year, and has no track record of any issues. The agency’s version is that the customer was sitting in the reception area and collapsed. The customer was a defaulter by seven months. He had left the original address and had gone untraceable for many months. Our agency traced him out at the new address. His wife was at home. She informed the customer. The customer came to the agencyâ��s office make payment. While there, he just collapsed. Our collection agency had not even touched him let alone done anything to hurt him. They are categorical in their denial. It may be a natural death (perhaps illness or otherwise before going to the agencyâ��s office); we don’t know. In fact, the agency used their presence of mind and took him to a private hospital nearby and also called the police. This is our understanding at the moment. Investigation continues, and we will get to know more when itâ��s completed.

    3. We are not sure whether this is known, but even without our getting into the facts of the case, and pending any investigation, we paid the customer’s family an ex-gratia amount of Rs. 15 lac. This was a good gesture made merely because this was a rare and serious incident. This is the first time an incident of death had occurred with one of our customers, and we didn’t know how else to help. At that stage, whether the agency was at fault or otherwise, we just didn’t know. We had the agency’s pleadings and strong denials. Logic seemed to tell us that nobody could be killed, period. Yet to provide whatever solace money could, we paid this amount voluntarily and instantly. This does not in any way suggest any implication of the agency.

    4. Now for a generic comment; not particularly related to this case. When an incident like this happens (whether because of the fault of the bank or otherwise), many vested interests, even from outside the family, begin to play a role. Many actually educate the family that if they stick to a claim or a particular line of argument, they could extract money by threatening the bank that they would go to the media and so on. We have heard of many instances where unscrupulous people have struck deals with the party concerned to partake in settlements. There are instances when a vehicle was repossessed by us, and the customer said that he was going to allege that “goondas” and musclemen were used and that the car had Rs. 1 lac in it. The media loves a story like this as it makes nice headlines. When our people indignantly tell such defaulters, “You know this is not true”, the customer / his advisor responds with, “I know itâ��s not true. But I will raise it with the mediaâ�¦ you explain to them.” This, unfortunately, is the reality. Once a story breaks, many others pile on to it (precisely what the extortionists want), and then it becomes a sequence of arguments and counter-arguments. Well-meaning people like you feel outraged.

    We must say therefore say that certain defaulters misuse the power of publicity. It would be unfair if we said there are never any issues. There could be, but they are the exception. Certainly, none as serious as this. This kind of thing is not endorsed by anyone. We put systems in place to ensure that complaints are looked into, the root cause understood and then take action if we find there is a lapse by any agency.

    5. So what do we do now? We train our collection agencies very well. We have an extremely well documented code of conduct, which is practised by our agencies. Our employees themselves go through this code of conduct. This code of conduct is based on international best practices. We have systems and audits to check that our employees practise it.

    6. We are in a service industry. We treat collection as a service. One can never be rude in a service industry. Our supervisors tell their employees, â��If we don’t treat our customers well, we canâ��t remain in the service business.â�� We understand this very well. They all understand this. All talk of goons in reports is completely unfounded and misplaced. These terms are conveniently used by defaulters to put pressure on the banks.

    7. Given the present regulations pertaining to debt recovery, collection agencies are an integral part of the Indian banking system. Outsourced collection agencies are the way collection is done the world over, including in developed countries like the USA. Collection agencies aid the banking system in maintaining low levels of bad debts, which ensures that banks are able to keep lending activities going and the cost of loans low.

    8. It is also our responsibility to bring out the implications of these kinds of tactics by defaulters. After decades, Indian banks have started lending to the lower end of the economic pyramid. Organized banking in India is just about taking root. The loan that this customer took â�� called small personal loan â�� is targeted at customers with income of Rs. 3,000 per month. Customers belonging to this profile default more. The lower-income group is today starving for credit and availing of loans from unorganized markets and private financiers. There are many instances where rates are in the region of 100% to 365% per annum. In the case of some unorganized lenders, itâ��s even higher. Fruit vendors for example borrow under a scheme called â��9-10 Schemeâ��, meaning, they borrow 9 rupees in the morning with the condition that they return 10 rupees in the evening. Thatâ��s 10% per day. Annualized, this works out to over 3,600%! Well, incredible, but true. Some of these segments do default more. For example in the urban areas, the loss rate for home loans is only 0.2%, for car loans, 1%, but in this category of small personal loans, it is 10%-15%. These loans have a tendency to have such collection-related incidents, because you’ve got to make proactive efforts to collect the dues from them.

    When such issues are blown out of proportion, there will be a tendency among banks to clamp up and lend to the better economic strata only. This is not good for the welfare of the lower-income segment. You may say you don’t care, just focus on the issue now at hand. But please spare a thought before you say that. When good brands and an organized banking system enter this market, it will bring the lower-income segment into the organized banking grid and help them meet their credit needs. Over time, with good repayment records, they will get loans at lower rates from the banking system.

    9. We must point out the following also:

    · ICICI Bank has given loans to 30 lac (3 million) customers for small amounts ranging from Rs. 4,000 to Rs. 10,000. We must explain that these customers are entering the banking system for the first time. Itâ��s easy for us to stay away because in absolute portfolio “valueâ�� they may not add up to much. Yet, we have chosen not to.
    · We are opening over 1,000 accounts every day, in the lower-income segment, in far flung areas like the North-East, West Bengal and Orissa.
    · We are giving them a platform to make remittances, saving them very significant monies that they pay to intermediaries.
    · We are providing loans to low-income segments through some slum-dweller associations.
    · Our subsidiary companies (though they are independent companies) have provided health insurance to over 20 lac people, at an insurance premium of under Rs. 1,000 per year for a family of five, in a model that we believe will be sustainable.

    10. We know we have a lot more to do. A lot of what is described above is delivered through channels and their partners. We will continue to face issues as we explore the models. And when we succeed, the payoffs to India, the common Indian and the lower economic strata will be very significant.

    All the same, we are sure we will face issues. For example, who knows we may face issues from the intermediaries delivering loans to any one or more of the 30 lac customers described above. If we get lambasted in this manner, we will be forced to clam up. You may say, �Put better systems in place.� We agree. We are trying our best controls and the result is the low percentage of complaints. Despite our best efforts, some incidents may happen. In such cases, we need your indulgence and encouragement.

    11. We collect dues from millions of customers every quarter. Because our systems are good and audited, these incidents are very, very rare. And that too sometimes misunderstood or misrepresented as in this case. In fact, we put so much focus on good collection practices that they meet the Six Sigma standard on complaints and escalations on collection issues. We have a service culture ingrained in our team. We sincerely request you to trust us on this one, as we are acutely aware that we are in the service industry.

    12. We are striving to be a global bank, and a globally respected bank at that â�� a bank that India and Indians will be proud of. We will build it with, and only with, the goodwill of our customers and the community around us. We need your support, we really do. Without your support, we canâ��t go far. Please don’t haul us over the coals at the first available opportunity; this is our humble request. We are doing our best to bring world-class banking to India, and to take banking to segments that have never experienced banking before. Meanwhile we need your indulgence, encouragement, and support in our initiatives to reach this segment.

    We understand your feelings. We feel the same way. We are one of you.

    With sincere wishes to all of you well-meaning people,

    ICICI Bank

  18. Dear Icici bank,

    Still only bank do not follow own code of conduct is ICICI and no collection agency provide ID card they normally come with ex police people for recovery and they claim that they are from police department, nobody justify default, but in some instances the bank should allow defualt customers to avail more time and provide better option instead threatening thro goons and legal.

    Could you please provide contact details complaints in connection with improper behaviour by collection people.

    Regards,

    Raj

  19. hey, good reply. But please read my present case. I had applied an ICICI personal loan on jan 2008, but due to low salary I could not get the same. But today i.e.19.4.2010 I got a call from one Mr. Rahul Sharma – 9686255176, Bangalore forcing me to repay the personal loan which I have taken. I told him that I have not taken any loan from ICICI. He started harassing me that he will come to my residence and collect the loan amount. I asked him from which agency you belong and give me loan account no/details for which I can check with ICICI customer care. He says he only give the details when he comes to my home. Now I am planning to lodge an FIR against him in police station.
    regards.
    Prashanth

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